FAQ

Questions & answers

Quick answers to the most common questions about Depth Desk, the data we show, how billing works, and how to use the signals responsibly.

1

What is Depth Desk?

Depth Desk is a market-research tool for stock traders and long-term investors. Search any global ticker and get extended order depth, live trend, official news, upcoming catalysts, insider activity, institutional ownership and a positive / neutral / negative trend signal for both short-term and long-term horizons.

2

Can I trade directly in the app?

No. Depth Desk does not hold money, execute orders or act as a broker. It only shows information. To place a trade, use a licensed broker such as Avanza, Nordnet, Interactive Brokers or your local bank.

3

Is the signal financial advice?

No. Every positive / neutral / negative trend signal is an automated interpretation of public data. It is a research aid, not personal investment advice. You are always responsible for your own investment decisions. Read the disclaimer at the bottom of every analysis.

4

Where does the data come from?

We aggregate public data from Yahoo Finance, exchange feeds, official press-release wires (Cision, MFN, PRNewswire), regulator filings for insider trades, and investor-relations pages for upcoming events. Data can be delayed or incomplete, so verify anything material before acting.

5

How often does the data refresh?

Live prices, order depth and scores refresh every 30 seconds while the market is open and you are actively viewing the ticker. Favorites and My portfolio refresh every 15 seconds for Pro and Unlimited users while the market is open. Top Picks (Pro and Unlimited only) refreshes every 5 minutes to keep AI token usage reasonable. Free plans see a snapshot with limited session length.

6

What is the Depth Desk Score™?

A proprietary 0–100 number that blends order-flow imbalance, RSI/momentum, volume spikes, insider net-flow over six months, institutional ownership trend and catalyst freshness. A high score means several independent inputs agree — but it is still not a guarantee.

7

What is My portfolio?

My portfolio (the tab between Favorites and Markets) is a Pro and Unlimited feature that lets you add stocks with the number of shares and the average cost per share. Depth Desk then tracks the live market value, cost basis and unrealised profit or loss per holding, plus a total per currency. Use it for a real portfolio or as a fantasy portfolio to test ideas. Data is stored on your account and syncs across devices, refreshing every 15 seconds like Favorites.

8

What is Portfolio X-ray?

Portfolio X-ray (Pro and Unlimited) analyses your holdings as a whole: exposure per market, currency and sector, how concentrated the largest positions are, expected dividend flow, and whether the portfolio is catalyst-driven (high risk), steady long-term or mixed. Unlimited also gets a written AI summary. Results are cached for six hours, so repeated runs cost you nothing extra.

9

How does the report and event calendar work?

At the bottom of My portfolio you get one chronological timeline of upcoming earnings, ex-dividend dates, dividends and other company events for your holdings and your favorites. Events come from official IR pages, exchange news wires and market data, and the five closest are shown first with a countdown — expand to see all of them or filter by event type.

Holdings with an event within 14 days get a small badge on the card, and every event links straight into the analysis for that ticker.

10

What is the difference between Top Picks and the Anomaly Radar?

Top Picks ranks candidates on the markets you select and follows your Day / Long choice, so a day-trading shortlist differs from a long-term one. The Anomaly Radar is independent of Day / Long and scans the latest trading day for unusual volume versus the three-month average, large moves and where the price sits in the day's range.

Use Top Picks to find ideas worth analysing, and the Radar to catch something moving right now. Both are included in Pro and Unlimited, and only one scan runs at a time so they do not compete for market data.

11

How do I share an analysis?

Press the share button in the Analyze tab. Depth Desk creates an image card with ticker, price and change, the intraday chart, the signal for your selected horizon, RSI, any bull/bear flags and a short AI rationale. Share it with your phone's normal sharing options, download it, or copy a direct link that opens the same ticker in the app.

12

What do the Free, Pro and Unlimited plans include?

Free gives you a taste: 5 new-ticker analyses per day and 3 favorites. Pro (3 days free to start) unlocks the two big tools — My portfolio and the Top Picks scanner — and adds Portfolio X-ray, the Anomaly Radar, the report and event calendar, 40 analyses per day, uninterrupted live refresh, 20 favorites and 10 smart alerts.

Unlimited removes all limits, keeps everything in Pro, and adds AI Deep-Dive reports with scenario assessments, Portfolio X-ray with a full AI summary, unlimited alerts and the email morning report plus the Friday weekly summary (portfolio + favorites, sent automatically).

13

Why do Pro and Unlimited cost money?

Depth Desk contains no advertising — you will never see ads, trackers or sponsored content in the app. Instead, the paid plans finance the service: live market data, the AI-powered analyses and every AI Deep-Dive report consume real computing and AI token costs that grow with each question you ask.

The income from Pro and Unlimited covers these ongoing costs and makes continued development possible — better data, new features and faster analyses. Free users get a genuine taste of the tool, and paying subscribers keep it independent, professional and completely ad-free.

14

How do I cancel or change my subscription?

All payments are handled by Stripe. Open the user menu, choose 'Manage billing' and Stripe's customer portal will open in a new tab. There you can update your payment method, switch plan or cancel. You keep access until the end of the current billing period.

15

Can I pay from the iOS or Android app?

Because of Apple App Store and Google Play billing rules, the mobile apps do not show a Stripe checkout button. To upgrade, open depthdesk.net in your phone's browser, sign in with the same account, choose Pro or Unlimited and complete the Stripe checkout. Your subscription unlocks automatically when you return to the app.

16

Is there a Depth Desk Android app?

Yes. You can download the Depth Desk Android app from Google Play: https://play.google.com/store/apps/details?id=se.depthdesk.android. The app gives you the same order depth, trend signals and news as the web version, with alerts sent directly to your phone.

17

Can I get Pro or Unlimited for free?

Yes, if you receive an invite code from the developer or an admin. Open the user menu, choose 'Redeem code', and enter the code. The upgrade is applied immediately.

18

How do price alerts work?

Set a price cross (above or below a level) or an unusual-volume alert from the Analyze tab. We check every minute while you are online and send a browser notification. Email alerts are also available if you enable them in Notification settings.

19

Why is a stock shown in gray?

When the exchange is closed, price figures are shown in gray to remind you that you are looking at the last session's closing data, not a live quote. Opening hours and local time are displayed next to the price.

20

How do I change language or market?

Use the EN / SV toggle in the header. Currency, opening hours and all generated text adapt to Swedish when SV is selected. Search results include every major global exchange and Stockholm listings are prioritised.

New to stocks? The tutorial explains order books, trends, catalysts and how to read a Depth Desk analysis.

Not financial advice. Depth Desk is a market-research tool, not an investment advisor. Trading involves risk of loss. Past performance does not guarantee future results.